Shipping policy

SHIPPING POLICY

Last updated: August 2026

At ZOYVA, our products are created through a print-on-demand model. This means your selected product is produced after your order is placed.

1. ORDER PROCESSING

After you place an order, it is processed and sent for production.

Because products are made specifically for each order, processing and production take some time before the package is shipped.

Processing times may vary depending on the product, order volume, holidays and other operational circumstances.

2. SHIPPING & DELIVERY

Once your order has been produced and handed over to the delivery partner, you will receive tracking information through the contact details provided at checkout.

Delivery time depends on your location, courier service and other circumstances outside our direct control.

Estimated delivery timelines shown on the website are estimates and are not guaranteed delivery dates.

3. SHIPPING ADDRESS

Customers are responsible for providing complete and accurate delivery information at checkout.

Please carefully check:

  • Full name

  • Mobile number

  • Email address

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

ZOYVA is not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

If an order needs to be shipped again because of an incorrect address or customer-provided information, additional charges may apply.

4. DELIVERY DELAYS

Delivery may be delayed because of circumstances including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Remote delivery locations

  • Incorrect address information

  • Operational or logistical issues

Such delays do not automatically qualify an order for cancellation or refund.

5. TRACKING

Once tracking information becomes available, it will be provided to the customer.

If your tracking information has not updated for an extended period, please contact us with your order number at:

support@zoyva.store

6. DELIVERY ATTEMPTS

Customers are responsible for being available to receive their orders and cooperating with the delivery partner when required.

Repeated failed delivery attempts, refusal to accept a COD order, or failure to provide required delivery information may result in the package being returned to the fulfillment or originating facility.

Any applicable charges arising from such situations may be recoverable from the customer where permitted by applicable law.

7. DAMAGED PACKAGE

If your package appears visibly damaged when delivered, please document the condition of the package and product with clear photos/videos and contact us as soon as possible.

Please keep the original packaging until the issue has been reviewed.

8. WRONG OR MISSING PRODUCT

If you receive an incorrect product or an item is missing from your order, contact us at:

support@zoyva.store

Please provide your order number and clear photos/videos where applicable.

We will review the issue and provide an appropriate resolution where the claim is valid.

9. CONTACT

For shipping-related questions:

Email: support@zoyva.store

Please include your order number in every order-related enquiry.

ZOYVA
WEAR YOUR VIBE.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.