RETURNS & EXCHANGES

RETURNS & EXCHANGES

PLEASE CHOOSE CAREFULLY BEFORE YOU ORDER

ZOYVA products are made especially for each order through a print-on-demand process. Because each product is produced specifically after an order is placed, we follow a strict return and exchange policy.

By placing an order with ZOYVA, you acknowledge and agree to the policy below.

1. CHANGE OF MIND

We do not accept returns or exchanges simply because you:

  • Changed your mind

  • No longer want the product

  • Don't like the design after ordering

  • Don't like the colour after receiving it

  • Ordered the wrong size

  • Ordered the wrong product

  • Ordered the wrong quantity

Please carefully review the product details, size chart, colour, design and quantity before completing your purchase.

2. WRONG SIZE ORDERED BY CUSTOMER

Customers are responsible for selecting the correct size before placing an order.

Please check the size chart on the product page before purchasing.

If you select the wrong size, ZOYVA will generally not be responsible for the resulting return, replacement or exchange.

Any exchange approved in such circumstances may be subject to applicable shipping, production or other charges.

3. WRONG SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate:

  • Name

  • Phone number

  • Email address

  • House/building information

  • Street/locality

  • City

  • State

  • PIN code

ZOYVA is not responsible for delays, failed deliveries or additional charges caused by incorrect, incomplete or inaccurate information provided by the customer.

If an order needs to be reshipped because incorrect information was provided by the customer, additional shipping charges may apply.

4. COD ORDERS & DELIVERY REFUSAL

For Cash on Delivery orders, customers are expected to accept and pay for their order when it is delivered.

If a customer refuses a COD order without a valid reason, the order may be treated as a customer-initiated return/RTO.

Any applicable shipping, return-to-origin or other costs caused by the refusal may be recoverable from the customer where permitted by applicable law.

Repeated COD refusals may result in COD being unavailable for future orders.

5. DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Misprinted

  • Significantly damaged

  • Different from the product you ordered

please contact us as soon as possible after delivery.

Send an email to:

support@zoyva.store

Include:

  • Order number

  • Clear photos of the product

  • Clear photos/videos showing the issue

  • Photos of the packaging, where relevant

  • A short description of the problem

We will review the issue and, where the claim is found to be valid, provide an appropriate resolution in accordance with our applicable policy and law.

6. PRODUCT WORN OR USED

Products that have been washed, worn, altered, damaged after delivery or otherwise used may not be eligible for a return or exchange, except where required by applicable law.

Please inspect your product before washing, wearing or altering it.

7. RETURN/EXCHANGE APPROVAL

Do not send a product back without contacting ZOYVA first.

If a return or exchange is approved, our support team will provide the required instructions.

Products returned without prior approval may not be accepted.

8. RETURN SHIPPING COSTS

Where a return or exchange is requested because of a customer-related reason, such as an incorrect size selection or change of mind, the customer may be responsible for applicable return shipping, reshipping, production or other associated costs.

Where the issue is caused by an error attributable to ZOYVA or its fulfillment partner, applicable costs will be handled according to the resolution provided and applicable law.

9. ORDER CANCELLATION

Orders may enter production shortly after being placed.

If you want to cancel an order, contact us immediately.

Once an order has entered production or fulfillment, cancellation may not be possible.

10. FINAL RESPONSIBILITY OF THE CUSTOMER

Customers are responsible for reviewing all order information before payment, including:

  • Product

  • Design

  • Colour

  • Size

  • Quantity

  • Shipping address

  • Phone number

  • Email address

  • Payment details

Please check everything carefully before placing your order.

11. CONTACT US

For any return or exchange request:

support@zoyva.store

Please always mention your order number in your email.

ZOYVA
WEAR YOUR VIBE.

Important: Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.