FREQUENTLY ASKED QUESTIONS

Everything you need to know before ordering from ZOYVA.

ORDERS & PAYMENTS

What payment methods do you accept?

We accept UPI, debit and credit cards, net banking and other payment methods available at checkout. Cash on Delivery may also be available for eligible orders and locations.

Is Cash on Delivery available?

Yes, COD is available on eligible orders and serviceable locations. Availability may vary depending on the delivery address.

How can I place an order?

Choose your favourite design, select your size and quantity, add the product to your cart, and proceed to checkout. Complete your payment and we'll take care of the rest.

PRODUCTS & SIZING

How do I choose my size?

Every product page includes a size chart. We recommend checking the measurements against a T-shirt you already own before placing your order.

Are all ZOYVA T-shirts the same fit?

Not necessarily. Different collections may have different fits, such as regular or oversized. The fit type will be clearly mentioned on the individual product page.

Will the colours look exactly like the pictures?

We make every effort to display product colours accurately. However, colours may appear slightly different depending on your screen settings, lighting and photography.

SHIPPING & DELIVERY

How long will my order take to arrive?

Your order first goes through processing and printing, followed by shipping. The exact delivery time can vary depending on the product, destination and courier service.

You'll receive tracking information once your order has been shipped.

Can I track my order?

Yes. Once your order is shipped, tracking details will be provided so you can follow your delivery.

RETURNS & EXCHANGES

Can I return or exchange my T-shirt?

Returns and exchanges are handled according to our current Return & Refund Policy. Please check the policy before placing your order.

What if I receive a damaged or incorrect product?

Contact us as soon as possible with your order number and clear photos/videos of the issue. Our team will review the case and guide you through the next steps.

Can I cancel my order?

Cancellation may be possible before your order enters the printing/fulfillment stage. Once production or shipping has started, cancellation may no longer be possible.

PRINT-ON-DEMAND

Are ZOYVA products made after I order?

Yes. ZOYVA uses a print-on-demand model for its printed products. Your selected design is produced after the order is placed rather than being mass-produced and stored as finished stock.

Why might my order take a little time to ship?

Because our products are printed after you order, there is a processing and production stage before the package is handed over for delivery. This helps us offer a wider range of original designs without keeping large quantities of finished printed products in stock.

STILL HAVE A QUESTION?

We're happy to help.

Email: support@zoyva.store

Please include your order number if your question is related to an existing order.

ZOYVA
WEAR YOUR VIBE.